Front desk & folios
Room rack, arrivals and departures, folios and extras, night audit.
From
MAD 290/ month
or MAD 2,900 / year
Front desk & PMS
The hotel's front desk, from arrival to day close
Arrivals, in-house guests, folios and departures are handled on the business date, which only moves forward at night audit. IDs, keys and faults follow the same stay.
Four linked modules
What the front desk does, without double entry
Front desk & folios
14-night room rack, check-in, multiple folios with extras, transfers, payments and refunds, zero-balance check-out with a final invoice.
ID document scanning
MRZ reading in the agent's browser, with no image sent; fields checked before saving, ID stored encrypted, printable police registration form.
Locks & keys
Encode, duplicate and revoke cards from the stay, through the Otelvya encoder bridge installed on the front-desk computer; automatic revocation at check-out.
Maintenance
Work orders by status, priority and technician, with photos and cost. A blocked room is no longer offered at the front desk until the work order is closed.
Night audit
A closed day is a frozen day
Pre-checks list what blocks the close. Once the day is closed, the daily report is frozen and printable.
- Unprocessed arrivals and open departures block the close
- Room nights and city tax posted at closing
- A closed folio accepts no more entries, an issued invoice is frozen
- Check-out with a balance reserved to management, reason required
- At check-out, the room becomes “dirty” and its keys are revoked
Good to know
- Vendor locks (Vingcard, Salto, dormakaba, Onity…): enabled only after an integration agreement and delivery of the SDK. Until then, the status stays “Awaiting activation” and no card is encoded from Otelvya.
- Mobile keys: not available.
- AI reading of IDs: off by default, offered only after local reading fails, and never during online check-in.
- Police form: template by country (Morocco, France, Spain, generic); references are indicative and should be confirmed with the authorities.
Add-on modules
Turn on only what the hotel needs
Hotel
Maintenance & engineering
Work orders, out-of-order rooms, cost tracking.
From
MAD 150/ month
or MAD 1,500 / year
Loyalty & CRM
Loyalty programme, segments, e-mail and WhatsApp campaigns, satisfaction surveys.
From
MAD 290/ month
or MAD 2,900 / year
AI revenue management
Recommended prices per day and room type, events, competitor rates, approval before sending.
From
MAD 390/ month
or MAD 3,900 / year
Guest portal & online check-in
Pre-arrival link: online check-in, deposit, requests, extras booking, invoice.
From
MAD 190/ month
or MAD 1,900 / year
Groups, meetings & events
Room blocks with cut-off, function rooms and banquets, quotes accepted online, event orders.
From
MAD 390/ month
or MAD 3,900 / year
Door locks & keys
Card encoding from the front desk, mobile keys depending on vendor, revocation at check-out.
From
MAD 190/ month
or MAD 1,900 / year
Guest app
Installable app in the hotel's colours: direct booking, stays, loyalty, check-in, key.
From
MAD 290/ month
or MAD 2,900 / year
Directory & prospecting
Agencies, companies, associations and public bodies around the hotel: licensed sources, qualification, sales pipeline.
From
MAD 290/ month
or MAD 2,900 / year
General manager cockpit
Every morning: status, prioritised alerts with impact, owner, deadline and one-click action.
From
MAD 190/ month
or MAD 1,900 / year
ID & passport scan
Reads the MRZ of passports and ID cards in the browser, fills the guest record, police form.
From
MAD 90/ month
or MAD 900 / year
AI concierge
Chat on the website and portal, AI-drafted replies approved by staff, conversation inbox.
From
MAD 290/ month
or MAD 2,900 / year
FAQ
Your questions
Do I need to install software at the front desk?
No: front desk, ID scanning and maintenance run in the browser. Only card encoding uses a bridge installed on the computer connected to the encoder, with no port to open.
Is the image of the ID kept?
No. Reading happens on the agent's device; only confirmed fields are saved, encrypted, on the guest record.
Can technicians work from a phone?
Yes: the Teams app, installable from the browser, lists open jobs and lets them take a work order, update it and add a photo.
Can a guest leave without settling everything?
Check-out requires a zero balance on every open folio. Management can authorise a check-out with a balance, stating a reason.
See also
Operations
Front desk, housekeeping, maintenance, locks.
Learn morePoints of sale
Restaurant, bar, spa, charge to room.
Learn moreApps
Staff, Management and Guest, installable.
Learn moreAll modules
Every add-on module, one by one.
Learn more
See Otelvya on your own cases
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