Skip to content
New: the import assistant builds your hotel profile in minutes
Otelvya

FAQ

The answers, including about what does not exist yet

If your question is not here, write to us: we answer precisely, without promises.

FAQ

Everything to know before starting

What is Otelvya?

An online hotel platform: channel manager, booking engine and website, front desk, points of sale, back office, CRM and reporting, used from a browser.

Which sales channels are connected?

Booking.com and Expedia receive availability and prices with your partner credentials; iCal calendars (Airbnb, Vrbo…) are exchanged both ways. The other channels in the catalogue are pending certification: nothing is sent to them until it is obtained, and the screen says so.

Is there a free trial?

Yes. Signing up requires no payment method, and each add-on module can be tried free for 14 days, once per account.

In which languages?

French, English, Spanish and Arabic (right to left) for the interface, the hotel website and the booking engine.

Do I need to install anything?

No: everything runs in the browser. The Management, Teams and guest apps install on phones without an app store. Only room card encoding requires a small bridge on the front-desk computer.

Who collects online payments?

The hotel, through its own gateway (Stripe or CMI): funds go straight to its account. A booking is marked paid only after verified confirmation from the gateway.

Can I get my data back?

Yes: guests, bookings, accounting, payroll, cash and other lists export to CSV from each module.

Is artificial intelligence mandatory?

No. AI features are optional and limited by the plan's quota; price recommendations are rule-based and work without AI.

Can we message guests via WhatsApp or SMS?

Not today: guest messages are sent by e-mail.

Where is my data and is it backed up?

On a server dedicated to Otelvya, backed up daily (database and files). Details are on the Security & privacy page.

See also

  • Otelvya or separate tools?

    An honest comparison, limits included.

    Learn more
  • Hotel operations

    Front desk and folios, housekeeping, maintenance, locks.

    Learn more
  • Growth

    CRM, revenue, guest portal, guest app, prospecting, groups.

    Learn more
  • Management reporting

    Dashboard, manager cockpit, management app.

    Learn more

See Otelvya on your own cases

A guided presentation on your real questions, or a free trial workspace: no payment method is required to sign up.